01
Substantial ADR Lift
Average daily rates grew by +$145 per night as high-intent guests felt confident booking premium suite categories directly through the elevated interface.
Editorial Case Study · Boutique Hotels & Inns
Empowering an independent retreat with enterprise booking power.
How Havenvox built a bespoke multi-unit digital flagship and native Cloudbeds PMS synchronization for The Retreat at Laguna Beach, increasing direct revenue by 54% year over year.
+54%
YoY Direct Revenue Growth
+$145
Average Daily Rate (ADR) Lift
0.38s
Cloudbeds Checkout TTFB
The Retreat at Laguna Beach · Direct FlagshipHover to scroll entire site ↓
01 · The Challenge
A sanctuary whose online engine did not match its physical grace.
The Retreat at Laguna Beach is an intimate, design-focused coastal retreat comprising multiple bespoke suites and villas. While guests loved the on-property experience, the online reservation engine was an embedded third-party widget with poor mobile formatting and clunky room selection paths.
Discerning guests looking to book multiple adjoining suites or premium extended stays were frustrated by rigid constraints, leading to lost direct reservations and high OTA commissions.
02 · The Solution
A multi-unit direct engine connected to Cloudbeds.
Havenvox crafted an editorial digital presence paired with a high-performance direct booking engine engineered specifically for boutique multi-unit properties.
We built a native two-way integration with Cloudbeds that supports real-time multi-suite selection, dynamic rate plans, and customizable pre-arrival concierge packages, all completed on domain in one seamless flow.
03 · The Impact
Tangible Revenue & Guest Loyalty.
02
Multi-Room Cart Flow
Enabled group and family travelers to easily book multiple adjoining villas in a single streamlined transaction with unified payment.
03
Cloudbeds API Parity
Eliminated manual staff reservation entry, syncing all direct bookings, guest preferences, and payment receipts automatically with Cloudbeds.
Transform your boutique hotel's direct booking engine.
Speak with our studio to learn how a custom Havenvox build can seamlessly connect to your hotel PMS and drive direct revenue.